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Text bot messages have been known to achieve  98% open and 45% click-through rates perfect for brand names trying to drive sales through enhanced consumer engagement and experience. If you're considering using a text bot to increase client engagement, improve user experience, and drive sales, here are a few best practices as well as what to avoid.

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After segmenting audiences, you can configure your text bot to send out specific, targeted messages to private groups that are planned to capture their attention and stimulate their interest, resulting in enhanced client engagement and customers who are more inspired to respond. But just like with e-mail, you don't wish to blast all your subscribers with the same message.

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While emojis aid get your point across in a friendly and interactive method, if you overuse emojis messages can lose a little their impact and clarity not to point out, a lot of emojis come across as unprofessional at times. This is why it's best to program the bot to use a few strategically positioned emojis every now and then, decreasing the danger of overdoing it.

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You can program your text bot to send routine reminders to consumers to keep them engaged with your brand. Make these texts enjoyable and interactive, preventing repetition if you can, so your clients do not get bored. With text bots, you aren't limited to simply SMS, however can likewise send out multimedia messages to consist of videos, GIFs, and audio.

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Program your bot to send MMS messages whenever you think is best, but be aware that they require a higher bandwidth to send out, receive, and open than basic text.  Answers Shown Here  is familiar with text bots, so here are a few of the most regularly asked concerns, and matching responses, to assist clarify.

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However, text bots specifically communicate through written messages, whereas chatbots communicate through composed and spoken (e. g., Siri, Alexa) discussions. Yes, they can. Many text bot services have a "take control of" option that enables users to keep an eye on conversations and step in if needed. You can also set your text bot to redirect any discussion it doesn't have information on to a human representative.